NA88 Privacy Policy

1 Introduction

Welcome to the NA88 Privacy Policy. NA88 is an online gaming and sports betting platform serving players in Bangladesh. We understand that handing over personal information requires trust, and we take that responsibility seriously. This policy explains in plain language what data we collect, why we collect it, how we use it, and what choices you have.

This Privacy Policy applies to all personal data collected through the NA88 website at na88.app, the NA88 mobile application, and any related services. It applies to registered players, visitors who browse without registering, and anyone who contacts NA88 support.

We recommend reading this policy alongside our Terms and Conditions and Responsible Gaming page, as all three documents together give you a complete picture of how NA88 operates and what you can expect from us as a platform.

2 Data We Collect

NA88 collects personal data in two ways: information you provide directly when you register or use the platform, and information collected automatically when you browse or play.

Information you provide directly:

• Full name as it appears on your national ID or passport
• Date of birth (used to verify you are 18 or older)
• Mobile phone number and email address
• Payment account details (bKash, Nagad, or Rocket number)
• Identity documents submitted during KYC verification
• Communications you send to NA88 support

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, time spent on each page, and navigation paths
• Game activity, bet history, and session duration
• Cookie and session data (see Section 6 for details)

3 How We Use Your Data

Every piece of data NA88 collects has a specific purpose. We do not collect data speculatively or store information we have no use for. Here is a clear breakdown of how your data is used on the NA88 platform:

NA88 does not use your personal data for unsolicited third-party marketing. If we send you promotional messages about NA88 offers, you can opt out at any time by contacting support or updating your notification preferences in your account settings.

4 Legal Basis for Processing

NA88 processes your personal data on the following legal grounds:

• Contractual necessity: Processing your name, payment details, and account information is necessary to provide the NA88 service you signed up for. Without this data, we cannot operate your account.
• Legal obligation: NA88 is required by applicable law to verify player identities, monitor transactions for money laundering, and retain certain records for a defined period. This processing is not optional.
• Legitimate interests: NA88 processes certain data — such as device information and usage patterns — to detect fraud, improve platform security, and enhance the player experience. We only do this where our legitimate interests are not overridden by your privacy rights.
• Consent: Where we rely on your consent to process data — for example, for optional marketing communications — you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Data Sharing

NA88 does not sell your personal data. We do not share your information with advertisers, data brokers, or unrelated third parties. Data is only shared in the following limited circumstances:

• Payment processors: Your payment account details are shared with bKash, Nagad, and Rocket solely to process your deposits and withdrawals. These providers have their own privacy policies and security standards.
• Identity verification providers: During KYC checks, your identity documents may be processed by a third-party verification service. This is done securely and only for the purpose of confirming your identity.
• Legal and regulatory authorities: NA88 may be required to disclose player data to law enforcement, financial regulators, or other government bodies where required by applicable law. We will only do this when legally compelled.
• Technology service providers: NA88 uses trusted third-party providers for hosting, analytics, and customer support tools. These providers process data on our behalf and are contractually bound to handle it securely and only for the purposes we specify.

6 Cookies and Tracking

NA88 uses cookies — small text files stored on your device — to make the platform work properly and to understand how players use it. Here is what each type of cookie does on the NA88 platform:

• Essential cookies: These are required for the NA88 platform to function. They keep you logged in during your session and remember your language and display preferences. You cannot opt out of essential cookies without affecting platform functionality.
• Analytics cookies: These help NA88 understand which pages are most visited, how long players spend on each section, and where players encounter issues. This data is anonymised and used only to improve the platform.
• Security cookies: These help NA88 detect suspicious activity, prevent fraud, and protect your account from unauthorised access.

NA88 does not use advertising cookies or tracking pixels that follow you across other websites. You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies may prevent some parts of the NA88 platform from working correctly.

7 Data Retention

NA88 retains your personal data for as long as your account is active and for a period after account closure as required by law. Specific retention periods are as follows:

• Account data: Retained for the duration of your account and for a minimum of five years after account closure, in line with anti-money-laundering regulations.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• KYC documents: Retained for the period required by applicable law, typically five years from the date of verification.
• Support communications: Retained for up to two years from the date of the last communication.
• Analytics data: Anonymised analytics data may be retained indefinitely as it cannot be linked back to individual players.

When data is no longer required and there is no legal obligation to retain it, NA88 securely deletes or anonymises it. You may request early deletion of your data by contacting support, subject to any legal retention requirements that override your request.

8 Data Security

NA88 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, or misuse:

• All data transmitted between your device and NA88 servers is encrypted using SSL/TLS protocols.
• Personal data stored on NA88 servers is encrypted at rest.
• Access to personal data within NA88 is restricted to staff who need it to perform their job functions.
• NA88 conducts regular security reviews and vulnerability assessments of its platform.
• Payment data is handled in accordance with the security standards of our payment partners.

While NA88 takes every reasonable precaution, no online platform can guarantee absolute security. If you suspect that your NA88 account has been compromised, contact support immediately at [email protected]. We will investigate and take action promptly.

9 Your Privacy Rights

As an NA88 player, you have the following rights over your personal data. To exercise any of these rights, contact our support team at [email protected] with your registered email address and a description of your request.

• Right of access: You can request a copy of all personal data NA88 holds about you. We will provide this within a reasonable timeframe.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: You can request that NA88 delete your personal data. This right is subject to legal retention obligations — we may not be able to delete all data immediately if we are legally required to keep it.
• Right to restrict processing: In certain circumstances, you can ask NA88 to limit how we use your data while a dispute or review is ongoing.
• Right to data portability: You can request a copy of your data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw it at any time. This does not affect processing that took place before withdrawal.

NA88 will respond to all privacy rights requests within 30 days. If a request is complex or involves a large volume of data, we may extend this period and will notify you accordingly.

10 Children's Privacy

NA88 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Registration on NA88 requires confirmation that you are 18 or older, and we verify age during the KYC process.

If NA88 discovers that a player under 18 has registered an account, we will immediately close the account, cancel any pending transactions, and securely delete the personal data associated with that account. Any deposits made by an underage player may be returned at NA88's discretion following investigation.

If you believe a minor has registered on NA88, please contact us immediately at [email protected] so we can investigate and take appropriate action.

11 Changes to This Privacy Policy

NA88 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, the "Last Updated" date at the top of this page will be revised.

For significant changes that materially affect how we use your data, NA88 will notify registered players by email or through an in-platform notification before the changes take effect. For minor updates, the revised policy will simply be published on this page.

We recommend checking this page periodically to stay informed. Continued use of the NA88 platform after a policy update constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should stop using the platform and contact support to close your account.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how NA88 handles your personal information, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available on the NA88 platform after login
• FAQ: na88.app/faq

For data-related requests specifically, please include your registered email address and a clear description of your request so we can handle it as efficiently as possible. NA88 takes all privacy enquiries seriously and will respond within 30 days.